BMW India has announced special aftersales support for flood-affected BMW customers in Mumbai area.
A special task force of certified technicians and service advisors has been deployed at various service points for a wide variety of comprehensive checks to bring vehicles back on roads. BMW India has also prioritized ordering of all spare parts for Mumbai dealership workshops to support flood-affected vehicles while off-the-shelf arrangements are also being made for parts supply over the counter as needed.
Special service support includes
- Team size of technicians and service advisors increased to expedite repairs and deliveries of affected vehicles.
- Complimentary Road Side Assistance into action to assist towing.
- On-site insurance support and surveyors for faster implementation of insurance claims.
- Additional inventory of BMW Original Spare Parts for faster turnaround.
- Prompt and prioritised technical support from nearest dealer network.
A complimentary Road Side Assistance has been put in action to assist with towing operations in the city for BMW vehicles affected due to flooding. The lead-time for various service repairs has also been reduced with additional technical resources, service consultants and dedicated CRM staff for keeping the customers informed on the repair status.
In regards to the insurance process, both BMW Authorized dealers and BMW India have arranged daily visits of surveyors of both BMW partnered and non-BMW collaborated insurance companies. This will provide ground support for faster assessment and processing of insurance formalities.
BMW India urges its customers to be cautious while driving during heavy rains and around waterlogged areas. Customers are advised not to attempt to re-start the engine of a stalled vehicle to avoid damages to engine. Affected customers can call BMW Roadside Assistance at 18001032211 for assistance.
The BMW range of cars in India include the 3 Series, 5 Series, 7 Series, M760Li, X1, X3, X5, X6, 3 Series Gran Turismo, 6 Series Gran Turismo, M3, M4 Coupe, M5, X5M, X6M and i8.